Terms & Conditions

These Terms and Conditions ("Terms") govern your use of the website at healthhertz.com and your purchase of products from Health Hertz ("we", "us", "our"). By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our website or purchase our products. We reserve the right to update these Terms at any time; continued use of the website after changes are posted constitutes acceptance.

We sell frequency therapy devices (the Ripple and Shimmer) and a digital guide (Health Hertz: An Incomplete Guide to Healing Frequencies). We make every effort to ensure product descriptions, specifications, and images are accurate.

Product images are for illustrative purposes. Minor variations in colour or appearance may occur due to photography and screen calibration differences.

Placing an order on our website constitutes an offer to purchase. A binding contract is formed when we send you an order confirmation email. We reserve the right to decline any order, for example if a product is out of stock, if we suspect fraudulent activity, or if there is an error in the product listing.

You must provide accurate and complete information when placing an order, including your correct delivery address and phone number. We are not responsible for failed deliveries caused by incorrect information provided at checkout.

We accept payment via Stripe (credit/debit card) and PayPal (including PayPal Pay Later where available). Payment is required in full at the time of order. We do not accept cash, cheque, or bank transfer for retail orders.

Payment processing is handled by Stripe, Inc. and PayPal Holdings, Inc. We do not store your card details. By using these payment services, you also agree to their respective terms of service.

All physical devices are dispatched from Shenzhen, China via 4PX International Logistics. Estimated delivery times are provided as a guide only and are not guaranteed. We are not liable for delays caused by customs clearance, carrier disruptions, or circumstances beyond our control.

Full details of our shipping process, transit times, and customs information are available on our Shipping & Returns page.

Our products come with guarantees that cannot be excluded under the Australian Consumer Law (ACL), which forms Schedule 2 of the Competition and Consumer Act 2010. Under the ACL, consumers are entitled to a repair, replacement, or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. Consumers are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in these Terms limits, excludes, or modifies any consumer guarantee, right, or remedy conferred by the ACL that cannot be excluded, limited, or modified by agreement.

For customers outside Australia, your local consumer protection laws may provide additional rights. These Terms do not affect those rights.

To initiate a return or warranty claim, please contact us via our contact form with your order reference and details of the issue.

All content on this website — including text, images, product descriptions, protocol names (including "Sleep Cascade", "Deep Sleep Cascade", and "sequential frequency protocol"), and the digital guide — is the intellectual property of Health Hertz or its content creators and is protected by Australian and international copyright law.

You may not reproduce, distribute, modify, or create derivative works from any content on this website without our prior written consent. The purchase of a digital guide grants you a personal, non-transferable licence to read and use the content for your own personal, non-commercial purposes.

To the maximum extent permitted by law, Health Hertz's total liability to you for any claim arising from or related to these Terms or your purchase is limited to the amount you paid for the relevant product.

We are not liable for any indirect, incidental, special, or consequential loss or damage, including loss of profits, loss of data, or personal injury, arising from your use of our products or website, except where such liability cannot be excluded under the Australian Consumer Law.

We do not warrant that our website will be uninterrupted, error-free, or free of viruses or other harmful components.

The information provided on this website, including in the digital guide, is for educational and informational purposes only. It does not constitute medical advice, diagnosis, or treatment recommendations. We make no claims that our devices treat, cure, prevent, or mitigate any disease or health condition.

Always consult a qualified healthcare professional before using any wellness device, particularly if you are pregnant, have a pacemaker or other implanted electronic device, have epilepsy, or have any other serious medical condition. By purchasing our products, you acknowledge that you have read this disclaimer and accept full responsibility for your use of the devices.

These Terms are governed by the laws of New South Wales, Australia. Any disputes arising from these Terms or your purchase will be subject to the exclusive jurisdiction of the courts of New South Wales, Australia, except where mandatory consumer protection laws in your jurisdiction provide otherwise.

For customers in the European Union, United Kingdom, or other jurisdictions with mandatory consumer protection laws, those laws apply to the extent they are inconsistent with these Terms.

Your use of our website and the personal information you provide when placing an order are governed by our Privacy Policy, which is incorporated into these Terms by reference.

If you have any questions about these Terms, please contact us via our contact form or email [email protected].